Saturday, January 9, 2016

To Write is To Make it Right

There comes a time when we write because we want to. There also comes a time when we write because we need to. This is one piece of writing that comes so easily because I need to. Read on.

Good day. I can now afford to write that greeting because this was written few days after January 02. Otherwise, this should have immediately started below. 

This is to formally file a complaint against a Montenegro Shipping lady staff on duty in the morning of January 02, 2016 at the port of Siquijor for negligence of duty which borders to gross incompetence with regard to her supposed roles and responsibilities as a ticketing staff of the said shipping company. In as much as we wanted to keep our peace, we cannot stand to keep mum about what had happened, simply because it is so wrong and that we don't want this incident to happen to us again and to other people. 

We arrived at the port of Siquijor at around 8:45 in the morning of January 02, 2016. I was with my sister and brother-in-law. When we arrived, people already flocked outside of a certain fastfood house waiting for the ticketing table of Montenegro to start issuing tickets. We decided to have breakfast. At around 9am, a lady from Montenegro shipping arrived. My brother-in-law lined up. Suddenly a commotion erupted. One foreigner and a local quarreled as to which line was the legitimate one. A police officer in uniform instructed to only form two lines. However, the foreigner insisted that his queue was the only line allowed. The local did not agree. The lady staff of Montenegro kept silent, ignoring the loud exchange of arrogance from both men. Both of them wanted to be right. She issued a ticket to the foreigner. My brother-in-law was in the line where the foreigner lined up. But when she already issued the ticket to the foreigner she shouted that the only allowed line was the other line - the line not instructed by the police officer because according to her, that line was longer than the other. She made a point with conviction that she will only issue tickets from that line. That was when my sister approached her and told her that the police officer was the one who made the order of forming that line. And she heard it. She, in fact, issued a ticket to the foreigner coming from that line. She said no! That's when I stood up and told her she should have arrived earlier so as not to cause the rumble and chaos. But she retorted telling me she was in Larena issuing tickets and that she was just alone doing the job and that she was still making a report. Now her irrationality and incompetence filed up. Finally, she agreed to alternately issue tickets to both lines. What struck me the most was when she said, that was the last ticket to be issued, not minding the people at the back who patiently waited under the heat of the sun, hopeful to get their tickets. She should have told the people who lined up, "I can NOW only ACCOMMODATE until 5 or 10 people, WHATEVER THE CASE MAY BE. Such gross incompetence! I felt small as a Filipino, she existed. Pardon.

I cannot understand and I believe I need an explanation on the following:

1. Why is it that Montenegro shipping only assigned one ticketing staff on a holiday and a New Year at that?

2. Why is it that that lonesome lady seemed so incompetent to carry out her job? She should have arrived earlier in the ticketing table. She should have informed that the shipping line can only accommodate this much. She should have requested the police officer to help her and do the counting for her. She should have stood up and spoken up to pacify the erring parties. She should have been so organized knowing she was only the one in the table. But she FAILED in all of these.

What made the matters worse were her remarks:

1. We should be submissive to foreigners at all times and at all cost because they are assets. (even if they are wrong?)

2. When the crowd dissipated with her announcement of no tickets available, she kept murmuring why my group got angry with her. Huh!? I told her, "shouldn't we speak up to point out your unfair treatment, jugdment, and incompetence?" 

I believe one should speak up and let this problem be known for immediate correction and corrective action. "Evil flourish only when good men do nothing." 

There is still hope in this country. I believe so. I would like to believe that there are still good men working to make this country a worthy place to live in.

Respectfully yours,

Jay Cris Famoso

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